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Resume

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ABOUT ME

  • Recognized knowledge worker with managerial, training, project management, process improvement, and instructional design experience spanning almost two decades.

  • Received a National Key Contributor award for innovations at a Fortune 10 company.

  • Ability to communicate and relate with various people and personalities across all levels of the business.

  • Proven history of team management and leadership.

  • Demonstrated successes developing, implementing, and executing strategic initiatives and best practices that result in quantifiable returns on investments and operational cost savings.

  • Cultivates client relationships, diffuses challenging situations, and fosters positive interactions with colleagues.

  • Possesses an in-depth understanding of industry recognized project management and instructional design methodologies.

  • Thrives in fast-paced, fluid environments that require the capacity to prioritize concurrent projects and roles both calmly and efficiently.

Areas of Expertise

Team Management | Project Management | Agile | Scrum | Process Improvement | Six Sigma | Change Management | Instructional Design | Corporate Training | Learning Management Systems | Knowledge Management | System Integration and Conversions | Strategic Communications | Client Relationship Management | Telecommunications Industry | Customer Service | Technical Support | Call Center Operations | Vendor Relations | Nondisclosure Projects | Product Launches | System Development | SaaS | Merger Relations | 

Experience

2018-Present: SELF EMPLOYED

  •  Contractor

2018 CHARTER COMMUNICATIONS for SPECTRUM MOBILE

  • Instructional Design

​2003-2016: AT&T

  • Senior Training Manager in Instructional Design for Consumer Sales

  • Senior Training Manager in Instructional Design for Technical and New Products

  • Methods and Procedures Manager for Technical and New Products

  • Tier II Technical Support Manager

Education

2023-2025: ARIZONA STATE UNIVERSITY

  • MEd in Learning Design and Technology with Distinction

 1998: UNIVERSITY OF TEXAS AT AUSTIN​

  • Bachelor of Arts with High Honors

    • Liberal Arts Honors​

Professional Development and Awards

Instructional Design Certificate | Six Sigma Green Belt Certificate | Agile Certification | Scrum Certification | AT&T National Key Contributor Award​

Organizations and Memberships

Project Management Institute | Project Management Institute West Texas Chapter | Phi Beta Kappa | Phi Kappa Phi​