A man in a gray suit with a white shirt and black tie adjusting his suit jacket, smiling, with a background of bookshelves filled with books.

Resume

ABOUT ME

Recognized knowledge worker with managerial, training, project management, process improvement, and instructional design experience spanning almost two decades. Received a National Key Contributor award for innovations at a Fortune 10 company. Ability to communicate and relate with various people and personalities across all levels of the business. Proven history of team management and leadership. Demonstrated successes developing, implementing, and executing strategic initiatives and best practices that result in quantifiable returns on investments and operational cost savings. Cultivates client relationships, diffuses challenging situations, and fosters positive interactions with colleagues. Possesses an in-depth understanding of industry recognized project management and instructional design methodologies. Thrives in fast-paced, fluid environments that require the capacity to prioritize concurrent projects and roles both calmly and efficiently.


Areas of Expertise

Team Management | Project Management | Agile | Scrum | Process Improvement | Six Sigma | Change Management | Instructional Design | Corporate Training | Learning Management Systems | Knowledge Management | System Integration and Conversions | Strategic Communications | Client Relationship Management | Telecommunications Industry | Customer Service | Technical Support | Call Center Operations | Vendor Relations | Nondisclosure Projects | Product Launches | System Development | SaaS | Merger Relations | 

Experience

2018-Present: SELF EMPLOYED

  •  Contractor

2018 CHARTER COMMUNICATIONS for SPECTRUM MOBILE

  • Instructional Design

​2003-2016: AT&T

  • Senior Training Manager in Instructional Design for Consumer Sales

  • Senior Training Manager in Instructional Design for Technical and New Products

  • Methods and Procedures Manager for Technical and New Products

  • Tier II Technical Support Manager

Education

2023-2025: ARIZONA STATE UNIVERSITY

  • MEd in Learning Design and Technology with Distinction

 1998: UNIVERSITY OF TEXAS AT AUSTIN​

  • Bachelor of Arts with High Honors

    • Liberal Arts Honors​

Professional Development and Awards

Instructional Design Certificate | Six Sigma Green Belt Certificate | Agile Certification | Scrum Certification | AT&T National Key Contributor Award​

Organizations and Memberships

Project Management Institute | Project Management Institute West Texas Chapter | Phi Beta Kappa | Phi Kappa Phi​