Courses

Porvoo Meal Services

Meal Coordinators for the city of Porvoo, Finland’s Meal Services, who work in kitchens serving school meals to 7- to 19-year-olds, do not have experience speaking and answering questions in front of parents. The management team has decided that Meal Coordinators must spend time explaining menus, food preparation, and service to parents. This reinforces Porvoo Meal Services’ organizational goal of being a valued partner in children’s meal education.

Per Sponsor signoff, this course is live and in production in Finland. For supporting technical documents, please access them via the Portfolio “Technical Writing” section of this site.

The course can be accessed here.

Competencies and Tools used

Needs assessment and analysis
Design and development theory and best practices
Content pedagogy
Collaborative practices and leadership
Evaluation methodologies
Articulate 360
Technical writing
Custom AI GPT
Microsoft Visio or Freeware Equivalent
Embedding AI chat for interactive elements
AI voice over
Agile Project Management
Course in multiple languages
Working with cross-cultural and cross-functional teams and SMEs in Scandinavia and the US
Video capture and editing
WCAG 2.2 compliant (ALT text, closed captioning, transcript)

Three vintage stopwatch timers placed on a black reflective surface, with one prominently in the foreground and two in the background.

Timed Development Challenge

This course was part of an assignment in my Master’s program. We, acting as designers and developers, were put into a Situated Learning experience by having to develop a course in less than one hour. We were provided a template and a rough outline of what the course should contain. I chose this as an exemplar for my portfolio, as it showcases my strong project management skills while working under a tight deadline with a tool I had never used before.